Account Security & Verification

To get verified you’ll need to prove your identity using a Passport, ID Card, Driving License or Residence Permit, plus the address you gave us when you signed up using a bank statement or utility bill. You will be asked to provide these during our automated verification process. We use an external provider to do our verification checks.

Depending on how much you want to invest, you may also need to provide additional details about where the money is coming from, e.g. payslips, bank statements, etc. If this applies to you, we’ll tell you when you sign up.

We have two levels of verification, depending on how much you want to invest.

Level 1: Customers verified to this level can deposit up to $15,000 per month into Peccala. 

Level 2: If you want to invest more than $15,000 (either in one go, or on a monthly basis) you’ll need to provide some extra documents showing the source of the funds. This helps us to ensure that nobody is using Peccala for money laundering.

You can read more about our Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements in our policy (LINK).

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Our automated verification process for Level 1 is super streamlined, and most users will be verified within 5 minutes.

Level 2 verification (for those depositing over $15,000 per month) requires extra documents from you and will take up to 72 hours.

This happens when your ID or proof of address documents don’t meet our requirements.

Please do the verification process again using the link in the email, and ensure you select the correct type of ID document from the list, that the pictures you upload are clear, and that your proof of address is dated within the past 3 months to the day - ie. if the document is dated 23 Feb, we can accept it up until 23 May.

You can enable a 2FA authenticator app like Google Authenticator by going to Settings > Security in your Peccala account.  

You scan the 2FA QR code generated by Peccala into your authenticator app, and next time you log into Peccala you will need to enter a 6-digit code generated by your app. This gives an extra layer of protection to your account, in case your password is stolen.

If you have lost access to your Peccala account because you’ve lost your 2FA codes, you can email support@peccala.com.

As an additional extra security layer, when you sell Peccala tokens or make a withdrawal from your account you will receive a separate 2FA code by email specific to confirming that transaction. You cannot use the Google Authenticator code for this.

Peccala is a financial product, and we want to make sure we are doing our part to prevent money laundering and other criminal activity.

We have set the USDT 15,000 limit per 30 day period for Level 1 verified users based on internationally recognized anti-money laundering guidelines set by the Financial Action Task Force (FATF), an intergovernmental organization.

If you want to deposit more than USDT 15,000 per 30 days, no worries! We’ll just need to verify you to Level 2, which involves you providing extra documents showing how you made the money you want to invest. You can do this from your Peccala dashboard > Settings > Account Verification

This is a bug we are aware of, and are working hard to fix!🧐

As we’re still in beta we are constantly working on the platform. We occasionally have to take things offline for a short time so we can push new changes live. Rest assured though that these issues only impact the Peccala platform front end, and not your Tokens or our trading wallets.

We’ll give an update in our Telegram channel when these outages occur, so make sure to subscribe there for updates.

Oops, sorry about that! This message means we have connectivity issue that we’re aware of, and working on 🤕 We’ll also give an update in our Telegram channel when these outages occur. 

Rest assured though that these issues only impact the Peccala web app front end, and not your Tokens or our trading wallets. For peace of mind, you can copy your Peccala deposit address into the blockchain explorer https://bscscan.com to check that your Tokens are still safe and sound 😊

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